Refund Policy

1. Eligibility Window

All refund and return requests must be submitted to our customer service team within 30 calendar days from the date you receive your construction material order. Requests submitted beyond this 30-day window will not be approved.

2. Valid Refund & Return Scenarios

We accept returns and issue full or partial refunds under the following conditions:
  1. Received damaged, broken or leaking concrete, cement or stucco product packaging during transit;
  2. Shipment error: Items you received do not match your confirmed order;
  3. Defective factory-blended products that fail to meet labeled performance standards;
  4. Order cancellation requests submitted before the warehouse processes and dispatches your package.

3. Non-Refundable Situations

Refunds or exchanges will not be granted for the following cases:
  1. Customer ordered incorrect product types, mix specifications or quantities without pre-consulting our product guide;
  2. Products that have been opened, mixed, partially used or exposed to water, outdoor weather conditions;
  3. Bulk custom mixed construction supplies specially prepared per your order requirements;
  4. Minor packaging abrasion that does not impact the internal cement/concrete product quality.

4. Return Shipping Cost

For quality issues, shipping errors or transit damage confirmed by our support team, we will cover all return shipping fees. For voluntary customer-initiated returns with no product defects, customers bear all return delivery expenses.

5. Refund Processing Period

Once we receive and inspect your returned merchandise, refunds will be processed to your original payment method within 5–10 business banking days. The actual arrival time of funds depends on your bank or payment platform’s processing rules.

6. Partial Refund Rules

If only part of your order has quality defects, we will issue a partial refund corresponding to the defective item value instead of a full order refund. Discounted items purchased under our 70% off promotion follow identical refund standards as regular-priced goods.